Dawn Karzenoski

Support Coordinator

Technic IT Group, LLC
Over 14 year’s professional experience working with IT Services and Healthcare Solutions. Supported enterprise healthcare projects and integrations with vendors including: McKesson PHS/HSM, Siemens Invision, Cerner Power Chart, EDM Easy ID, DB Tech RAS.
I am a very confident, highly skilled, and result driven individual with expertise in managing, troubleshooting, and maintaining computer systems and their components. I have proven success in implementing processes to reduce end-user issues. I am a very detail oriented professional who applies solid technical understanding to analyze and resolve customer problems.
Work Experience
Support Coordinator
Technic IT Group, LLC
Nov 2016 – Present
Application System Analyst
Moses Taylor Hospital
Dec 2003 – Oct 2016
University of Phoenix
2012 Masters in Information Systems (MIS)
GPA: 3.53
Penn State University
2005 Bachelors in Information, Science, Technology (IST)
I donate my time and help to various causes:
• Safe-a-Life Suicide Awareness of Lackawanna County
• American Foundation for Suicide Prevention
• Light the Night Walk for Cancer Awareness