Systems Support Manager
Technic IT Group, LLC
Melanie Wheeler is a Systems Support Manager, focusing much of her time on the daily operations of the company. She joined the Technic team in November 2017. She supervises IT support staff, oversees computer system and software maintenance and repair, and proactively monitors systems and networks while avoiding potential operating issues in the future. She is a dedicated problem solver with an excellent work ethic, looking to aid in growing the business, and enjoys meeting with potential and existing clients.
Melanie holds a Bachelor of Science in IST (Information Sciences and Technology) and a Minor in Business from Pennsylvania State University. She has always had a love for technology and continues gaining knowledge of computer software and hardware and a variety of internet applications, networks and operating systems daily.
Prior to joining the Technic team, Melanie was a Computer Technician at Allied Services Integrated Health System for six years. Instrumental in completing total integration of Cerner EMR within the organization. Experience working closely with the entire healthcare team including, but not limited to, physicians, nurses, physical, speech and occupational therapists, inpatient and outpatient services coordinators and staff. Her duties included software and hardware configuration and deployment, Active Directory and e-mail management, virus removal, printer and scanner troubleshooting, etc.
Operating Systems: Microsoft Windows XP, Vista, 7, 10, iOS, Android, Linux
Platforms: Active Directory, Novell, AS/400, XML, HTML
Applications: Microsoft Office 97-2013, Microsoft Exchange, Outlook Administrator/Web App 2013, IBM, Teamviewer, Cisco, Citrix XenApp, Citrix XenDesktop, Citrix Receiver, Novell Groupwise/ConsoleOne, Kronos, VMWare VSphere, Dropbox, Resovation, Quickbooks POS, HP Device Manager, Adobe Acrobat Pro, Kaspersky, Sophos, SnagIT, Cerner Millennium Apps, GoToMeeting, Shoretel VOIP, PointClickCare and Caretracker Kiosks, Horizon
Enterprise Materials and Fiscal Management, Mckesson One Content and HPF, Connectwise, Labtech